FAQ

Frequently Asked Questions

1. How do I determine the correct size of boot to order?
2. How should my Wellco Boots fit?
3. What is Wellco's warranty?
4. What is your return/exchange policy?
5. How do I return/exchange my purchase?
6. How can I expect my order to ship?
7. How long will it take to receive my order?
8. How can I check the status of my order?
9. What is the cost of shipping?
10. How can I find my nearest Wellco dealer? Can I purchase boots at any other location than this Web site?
11. What is the best way to care for my Wellco boots?
12. Do you have a catalog/brochure?
13. How can I contact a Wellco representative?
14. Which Wellco boots are approved to wear with new U.S. Army ACU?
15. Are any of your boots flight, flight deck or combat vehicle approved?
16. Do you ship Internationally?

1. How do I determine the correct size of boot to order?

All of our boots are available in Regular (R) and Wide (W) widths, with some styles offering Narrow (N) and Extra Wide (XW) widths as well. Since sizes and widths vary among boot styles, please check individual boot styles for available sizes and widths.

Wellco does not offer anything wider than an XW or EEE width, and cannot take special-order sizes.

All sizes are in men's sizes and women may need to adjust their size accordingly. We recommend that women order 1-1/2 to 2 sizes smaller than their women's size in shoe. For example, if your women's size is 6, you should order a 4 or 4-1/2 in the men's size.

See sizing chart.

You can determine your correct Wellco size by using a Brannock measuring device to accurately measure the size and width of your foot. A brannock device is the metal measuring device found in most shoe stores across the U.S.

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2. How should my Wellco Boots fit?

To fit well, you should have a slight amount of room in the front of the boots to wiggle your toes. Width-wise, your boots should feel a little snug (but not tight). Your heel should stay in place while walking and not slide back and forth (which can cause blisters). To improve the fit of the boot, try loosening or tightening the laces at different parts of the boot until you get the perfect fit. Always try on boots with a pair of socks that you intend to usually wear with the boots.

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3. What is Wellco's warranty?

Guarantee does not apply to items purchased in the online outlet. Blue dot items have a 90-day warranty. Wellco Enterprises boots are guaranteed to be free of defects in materials and workmanship for one year from the date of purchase. In the event you experience a problem, we will repair, replace, or make an adjustment to the original purchase price at our discretion. Normal wear or abuses are excluded. A copy of your proof of purchase must be included with the returned boots. Please fill out the RETURN BOOTS INFORMATION below and include this sheet with the returned boots and proof of purchase.

See our guarantee

4. What is your return/exchange policy?

You may return this pair of boots within 30 days of the date on the enclosed invoice and Wellco Enterprises will replace the boots or refund 100% of the cost of the boots (but not the cost of shipping). Boots must not show any wear and should not be polished or altered in any way from their original condition. A proof of purchase (invoice or packing slip) must be included with the returned boots. Please fill out the RETURN BOOTS INFORMATION below and include this sheet with the returned boots and proof of purchase. Should you return worn boots in a cleanable condition there will be a $10.00 cleaning fee. Should the boots be in a condition that we are not able to clean and restock them, they will be returned at your expense. The best way to test the boots for fit purposes is to wear them on a clean-carpeted area. We suggest going to a mall or indoor walking track, once inside put the boots on and try them out. DO NOT WEAR OUTSIDE.

Please note: Wellco boots issued to you or purchased from a store must be returned to that issuing or selling agent and are subject to that agent’s return policy. For complete details on our return/exchange policy, please click here.

To be eligible for an exchange or refund of new boots:

1. Your boots must not be polished
2. Must not show any wear and/or
3. Be changed in any way from their original condition.
   

All International Sales are Final!

To be eligible for a factory repair or replacement pair of defective boots:

1. Must be within one year of purchase.
2. There is a material or workmanship defect.
3. Wellco's quality control department approves the replacement.

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5. How do I return/exchange my purchase?

All returns require a return form be completed and shipped back with the boots. Package them and ship to:
Wellco Enterprises Returns
150 Westwood Circle
Waynesville, NC 28786
When completing the return form ensure that you have a current address, phone number, and email so that customer service can contact you if needed. Also annotate the style and size that was originally ordered and the reason for return. Also annotate if you would like a refund or exchange. If you are requesting an exchange you must specify what style and size you are requesting. A copy of the original order receipt or packing slip is required to be returned with your purchase. When shipping the boots back to us please ship with a tracking number so that both Wellco and yourself can track the package if there is a problem with delivery to Wellco Enterprises, Inc.

For additional information please contact customer service.

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6. How can I expect my order to ship?

Wellco tries to ship all orders on the date of receipt depending upon availability. If your boots are not available on the day of order it could take up to 2 weeks on rare occasions. All internet and phone orders are shipped UPS Ground or USPS. If you require expedited shipping please call us at 1-800-840-3155 (Monday-Friday 8am- 430pm EST). Orders received after 12pm EST will not ship until the next business day unless expedited shipping is requested. If expedited shipping is requested orders will not be shipped after 430pm EST.

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7. How long will it take to receive my order?

All orders shipped in the US are shipped UPS Ground unless otherwise requested. These orders should be received in 5 to 10 business days. Deliveries may be delayed by circumstances beyond our control.

All APO/FPO orders will be shipped with USPS Insured Priority Mail. Shipping to PO Boxes we will ship Delivery Confirmation.

See shipping info for rates and further information.

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8. How can I check the status of my order?

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9. What is the cost of shipping?

We can ship your new Wellco boots anywhere in the USA. Additionally, we ship to any location that has an APO or FPO address. We are also able to ship Internationally but rates may vary.

Shipping Rates are

If you intend to order more than 6 pairs of boots please contact Customer Service for further shipping rates.

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10. How can I find my nearest Wellco dealer? Can I purchase boots at any other location than this Web site?

For the Wellco dealer/retailer nearest you please refer to our dealer locator. Wellco recommends that you call before visiting a dealer location to be sure the style you are seeking is available. Wellco makes a wide variety of footwear, and selection varies by location.
See dealer locator.

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11. What is the best way to care for my Wellco boots?

Details for Black and Tan.
It is important to properly take care of your Wellco boots. Using the correct shoe-care techniques can easily extend the life of your footwear. All of Wellco’s boots except for our tan/ desert boots are made of full grain leather. Our tan/ desert boots are made of suede and should be cared for differently.

To maintain your full grain boots you need to:

1. Keep dust and mud brushed off boots. You can do this by using a stiff brush or damp cloth.
2. Polish leather boots often with a polish containing silicone - this will prevent leather from getting hard or stiff.  To do this, work a thin coat of Mink Oil into leather and seams with a cloth or dauber. Wipe off excess immediately and allow to dry.  Buff to gloss. For extra shine, apply another light coat, sprinkle with water and buff with a soft cloth.
3. Never dry wet boots near intense heat- this may damage the leather and other components of the boots. Dry only in sun or at room temperature.
4. To speed the drying process in heavily wet products, remove the innersoles when possible.
5. To restore your full grain boots- remove all polish with a cloth dipped in household cleaning solvent ( We suggest detergent vs solvent. Some people may interpret solvent as mineral spirits, etc.) Apply a Leather Dye in circular strokes until leather is covered.

To maintain suede (tan/desert) boots you need to:

1. Keep dust and mud brushed off boots. For best results, use a stiff suede brush or a lightweight metal bristle brush. When using a metal bristle brush, brush in soft, light strokes and avoid hard repetitive rubbing with the brush, this could cause damage to the leather if applied to hard.
2. Occasionally wipe inside of boots with moist, soapy rag.
3. Never dry wet boots near intense heat- this will destroy leather and other components of the boots. Dry only in sun or at room temperature.
4. To speed the drying process in heavily wet products, remove the innersoles when possible.

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12. Do you have a catalog/brochure?

Request a catalog/ brochure

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13. How can I contact a Wellco representative?

As a valued customer of Wellco we always strive to take care of your needs. If you have any questions or need assistance in the process of your order please feel free to contact us. Our hours are Mon-Friday 8am to 5pm EST. You can always email and some one will get back to you as soon as possible. Please click on our link for further details about speaking to a representative. Contact us/ dealer locator

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14. Which Wellco boots are approved to wear with new U.S. Army ACU?

The following is a list of approved for wear boots that Wellco manufactures. Just click on the link and you can see the boot as well as details for each style. ICB

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15. Are any of your boots flight, flight deck or combat vehicle approved?

Yes. We have both US Army and Airforce Flight approved Temperate weather boots and Navy Certified flight deck boots.

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16. Do you ship Internationally?

Yes.

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